The evolution of customer service has shifted towards digital platforms, with calls and online chats being the new norm. Contact centers have become central hubs for assisting customers both online and via telephone. The iconic image of a call center agent is now closely associated with the online world, where they provide round-the-clock support and assistance to consumers. This trend highlights the importance of versatile customer support methods in today’s fast-paced, tech-savvy world. #CustomerService #DigitalTransformation #OnlineSupport #ContactCenter
