As I walked into the lodge foyer, I used to be instantly struck by the nice and cozy and welcoming smile of the pleasant concierge standing behind the entrance desk. Her title tag learn “Emily,” and she or he appeared to radiate a way of kindness and hospitality that put even probably the most nervous traveler relaxed. I had been to this lodge earlier than, however I had by no means observed Emily earlier than, and I used to be impressed by the superb customer support she supplied.
Emily’s eyes sparkled as she greeted me with a pleasant “howdy” and requested how she might help me. I defined that I used to be simply checking in for a fast in a single day keep, and she or he effectively processed my registration whereas chatting with me in regards to the lodge’s facilities and companies. She really helpful a couple of native eating places and supplied me with a map of the world, highlighting one of the best routes to take to get to my vacation spot.
What struck me most about Emily’s service, nonetheless, was her real curiosity in serving to me. She requested follow-up questions and made certain that I had every part I wanted earlier than I left the foyer. She even provided to name a taxi for me once I was prepared to depart, and made certain that I had a transparent understanding of the fare earlier than I departed.
As I watched Emily work together with different visitors, I used to be struck by her means to tailor her service to every particular person’s wants. She was affected person and understanding with a household who was struggling to get their younger kids settled, and she or he provided a heat smile and a form phrase to a enterprise traveler who regarded like he was having a protracted day. It was clear that Emily took satisfaction in her work and was devoted to offering the absolute best expertise for each visitor who walked via the lodge’s doorways.
Total, my expertise with Emily was a testomony to the facility of fantastic customer support. She made me really feel valued and appreciated, and I left the lodge feeling assured that I had made the proper alternative in staying there. As I regarded again on the foyer, I noticed Emily nonetheless standing behind the entrance desk, smiling and able to assist the following visitor who walked in. She was a real asset to the lodge, and I had little question that she would proceed to supply top-notch service to each visitor who had the pleasure of assembly her.
